You miss 100% of the shots you never take. (Wayne Gretsky)
From Paul Hayden's Personal Success Pocketbook
Choosing a goal and sticking to it changes everything.
Richard Storey, author of the Influencing Pocketbook
When providing coaching feedback, get the review subject to explore WHY people have offered the comments – not whether they are right or wrong.
Tony Peacock, author of the 360 Degree Feedback Pocketbook
When is a reference ‘satisfactory’? Different people may give different answers. So, when you offer a job say: ‘subject to references that we find satisfactory’. Let yourself be the judge!
Malcolm Martin, author of the 360 Degree Feedback Pocketbook
Recognise that there are tasks you should not delegate – for example, work that is strategic in nature or has a major impact on others.
Jon Warner, author of the Delegation Pocketbook
Does your grading structure allow the best employees to receive high levels of reward? Why not look at alternative grading structures and check that your approach is the best?
Kathy Daniels, author of the Reward Pocketbook
Criticism of your opinions/ideas is mostly well intended. Respond positively, therefore, and you will benefit from the interaction. Choose to defend yourself and you risk entering the ‘revenge cycle’ with its ensuing bickering and negativity.
Jonne Ceserani, author of the Problem Solving Pocketbook
Be aware how diverse your team is, and deliberately seek benefit from the differences.
Linbert Spencer, author of the Diversity Pocketbook
Aim high – the first and most important rule of negotiating! It allows trading to move you ahead and recognises that the pressure is always to trade down.
Patrick Forsyth, author of the Negotiator’s Pocketbook
Task, team or individual? Which do you need to focus on to take your team to the next level? Choose one and take action today.
Mike Clayton, author of the Management Models Pocketbook
What you think will affect how you feel and how you communicate with others. Rewire negative thoughts with positive alternatives.
Gillian Burn, author of the Energy & Well-being Pocketbook
To develop an effective export operation you must have: management commitment; products/services with genuine potential; and sufficient capacity to meet demand.
David Horchover, author of the International Trade Pocketbook
When you're experiencing too much pressure, try changing your perspective. If you don't see a problem, you won’t have to find a solution.
Mary Richards, author of the Stress Pocketbook
Meet some of our authors:
|Fiona Dent teachers, coaches, researches and consults in the areas of influencing, interpersonal skills, leadership, life-long learning and personal skills development. She is a Director of Ashridge Business School and has written several titles in the Pocketbooks Series, on leadership, self-development and working relationships.|
|Professor Bob Garvey is leader of the Coaching and Mentoring Research Unit at Sheffield Hallam University. He works with individuals and organisations helping them to understand and apply mentoring in the workplace. He has published extensively on the subject and is a co-author of The Mentoring Pocketbook, a best seller in the Management Pocketbooks Series.|
|Mary Richards combines writing with her work as a therapist. She is the author of The Stress Pocketbook, the second edition of which she wrote in the light of her interest in the links between the mind, the emotions, the body's structure and energy systems - and many more life experiences. Mary also wrote The Telephone Skills Pocketbook.|
|Roger Jones is a dynamic conference speaker, executive coach, seminar leader and bestselling author. He believes that everyone has extraordinary untapped potential which they can learn to access and, in so doing, be more of what they can be and make a greater contribution to their organisation. He has an MBA and is the inspiration behind The Key Account Manager's Pocketbook.|
|Patrick Forsyth combines writing with his training and consultancy work. He specialises in the areas of sales, marketing, management and communication skills. He has written a total of six pocketbooks on working with your boss, meetings, negotiation skills, sales, sales excellence and starting in management. His books for us and for other publishers have been translated into more than 20 different languages.|
|Max Eggert is a management psychologist specialising in assisting individuals reach their maximum potential. He is an academic, lecturer and writer whose many books have been translated into 12 languages and in some cases adopted as recommended reading at top universities worldwide. In the pocketbooks series he has written on absence management, assertiveness, appraisals, motivation and resolving conflict.|