You miss 100% of the shots you never take. (Wayne Gretsky)
From Paul Hayden's Personal Success Pocketbook
Choosing a goal and sticking to it changes everything.
Richard Storey, author of the Influencing Pocketbook
When providing coaching feedback, get the review subject to explore WHY people have offered the comments – not whether they are right or wrong.
Tony Peacock, author of the 360 Degree Feedback Pocketbook
When is a reference ‘satisfactory’? Different people may give different answers. So, when you offer a job say: ‘subject to references that we find satisfactory’. Let yourself be the judge!
Malcolm Martin, author of the 360 Degree Feedback Pocketbook
Recognise that there are tasks you should not delegate – for example, work that is strategic in nature or has a major impact on others.
Jon Warner, author of the Delegation Pocketbook
Does your grading structure allow the best employees to receive high levels of reward? Why not look at alternative grading structures and check that your approach is the best?
Kathy Daniels, author of the Reward Pocketbook
Criticism of your opinions/ideas is mostly well intended. Respond positively, therefore, and you will benefit from the interaction. Choose to defend yourself and you risk entering the ‘revenge cycle’ with its ensuing bickering and negativity.
Jonne Ceserani, author of the Problem Solving Pocketbook
Be aware how diverse your team is, and deliberately seek benefit from the differences.
Linbert Spencer, author of the Diversity Pocketbook
Aim high – the first and most important rule of negotiating! It allows trading to move you ahead and recognises that the pressure is always to trade down.
Patrick Forsyth, author of the Negotiator’s Pocketbook
Task, team or individual? Which do you need to focus on to take your team to the next level? Choose one and take action today.
Mike Clayton, author of the Management Models Pocketbook
What you think will affect how you feel and how you communicate with others. Rewire negative thoughts with positive alternatives.
Gillian Burn, author of the Energy & Well-being Pocketbook
To develop an effective export operation you must have: management commitment; products/services with genuine potential; and sufficient capacity to meet demand.
David Horchover, author of the International Trade Pocketbook
When you're experiencing too much pressure, try changing your perspective. If you don't see a problem, you won’t have to find a solution.
Mary Richards, author of the Stress Pocketbook
Delivery - UK
Expect to get your books within five working days if you are ordering from within the UK. If you have a deadline to meet - the start of a training workshop, a presentation or team meeting - we can normally get your books to you the next working day if we receive your order by midday (there may be problems for parts of Scotland or Northern Ireland). In that case we would have to pass on to you the extra cost of express delivery. Please contact us for prices. If you have a problem or urgent enquiry please call and we will do our best to get the books to you in time.
Our standard delivery charges are as follows:
Post & packaging - UK
| 1-7 copies | Add 95p per copy ordered |
| 8-25 copies | Add £7.00 to total order |
| 26-99 copies | Add £10.00 to total order |
| 100 copies and over | Add £15.00 to order |
| For Pocketfiles | Add £2.00 per copy ordered |
Delivery - outside UK
For deliveries outside of the UK we will advise you of the cost and approximate delivery time before processing your order.
Our books are also available from retailers, distributors and agents located worldwide. If there is a supplier local to you then we will alert you to this, although we cannot guarantee that the supplier will stock our full range of books.
Many of our books have been translated into numerous European and other languages (e.g. Arabic, Chinese, Indonesian, Thai). If you would like to know more, please contact us.
