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The Managing Difficult Participants Pocketbook

The Managing Difficult Participants Pocketbook

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List Price: £8.99
Paperback
1906610290
9781906610296
104 x 148 mm

Authors: John Townsend
A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies. "I loved the book. It shows such a great variety of ways to deal with challengers."

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Additional Information:
Related subjects: Training Communication