You miss 100% of the shots you never take. (Wayne Gretsky)

From Paul Hayden's Personal Success Pocketbook

Choosing a goal and sticking to it changes everything.

Richard Storey, author of the Influencing Pocketbook

When providing coaching feedback, get the review subject to explore WHY people have offered the comments – not whether they are right or wrong.

Tony Peacock, author of the 360 Degree Feedback Pocketbook

When is a reference ‘satisfactory’? Different people may give different answers. So, when you offer a job say: ‘subject to references that we find satisfactory’. Let yourself be the judge!

Malcolm Martin, author of the 360 Degree Feedback Pocketbook

Recognise that there are tasks you should not delegate – for example, work that is strategic in nature or has a major impact on others.

Jon Warner, author of the Delegation Pocketbook

Does your grading structure allow the best employees to receive high levels of reward? Why not look at alternative grading structures and check that your approach is the best?

Kathy Daniels, author of the Reward Pocketbook

Criticism of your opinions/ideas is mostly well intended. Respond positively, therefore, and you will benefit from the interaction. Choose to defend yourself and you risk entering the ‘revenge cycle’ with its ensuing bickering and negativity.

Jonne Ceserani, author of the Problem Solving Pocketbook

Be aware how diverse your team is, and deliberately seek benefit from the differences.

Linbert Spencer, author of the Diversity Pocketbook

Aim high – the first and most important rule of negotiating! It allows trading to move you ahead and recognises that the pressure is always to trade down.

Patrick Forsyth, author of the Negotiator’s Pocketbook

Task, team or individual? Which do you need to focus on to take your team to the next level? Choose one and take action today.

Mike Clayton, author of the Management Models Pocketbook

What you think will affect how you feel and how you communicate with others. Rewire negative thoughts with positive alternatives.

Gillian Burn, author of the Energy & Well-being Pocketbook

To develop an effective export operation you must have: management commitment; products/services with genuine potential; and sufficient capacity to meet demand.

David Horchover, author of the International Trade Pocketbook

When you're experiencing too much pressure, try changing your perspective. If you don't see a problem, you won’t have to find a solution.

Mary Richards, author of the Stress Pocketbook