Tackling Difficult Conversations Pocketbook

Peter English


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At some stage or other we all have to deal with difficult conversations. This work helps you learn how to communicate with authority, clarity and persuasiveness, and – through active listening, mirroring body language and other techniques – how to empathize with the other person and how to interpret what they are saying, feeling and thinking.

Product Details


Peter English

Formats Available

paperback, ebook

Publication Date




Paperback Dimensions

105 x 148 x 7 mm

Paperback ISBN


eBook ISBN



“This book tells you everything you need to know to handle difficult conversations. It doesn’t flinch from giving tough advice. I recommend it wholeheartedly, and will use it as a resource for my coaching clients.”
David Megginson, Professor Emeritus, Sheffield Business School, Sheffield Hallam University