Feedback Pocketbook


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Lack of feedback and coaching to aid development is the third most cited reason for resignations at work. ‘Netgeners’ with their reliance on social networking and instant messaging have added even greater impetus to the need for performance feedback. Feedback is integral to learning: it helps to develop skills, knowledge and confidence, and reinforces desired behaviours. It can reassure and thus reduce anxiety; and it can help people see the ‘bigger picture’, leading to greater alignment with organisational goals and needs. The Feedback Pocketbook encourages managers (and trainers) to use informal, formal and generative feedback as part of their day-to-day approach to motivating, managing and developing people. It explains how to construct and deliver feedback, and demonstrates how to use the underlying dynamics (explicit and implicit) to secure feedback acceptance.

Product Details


Mike Pezet

Formats Available

paperback, ebook

Publication Date


Paperback Pages


Paperback Dimensions

105 x 148 x 7 mm

Paperback ISBN

978 1 906610 12 8

eBook ISBN



“A straight-talking guide to creating a better understanding of the feedback process. Advocating awareness of the beliefs and values that underpin the joint feedback relationship, the critical skill of feedback is presented here with clarity, offering powerful, simple and effective tips.”
David Harrison, Director, Kendal Specsavers

“Gives clear guidance on how to give feedback that improves performance, and provides an invaluable addition to any manager’s toolkit. The book demonstrates how structured feedback significantly improves employee motivation and uses robust academic research to guide professional practice in a way that is stimulating and accessible.”
Sue Gill, Lecturer in Business Management, Salford Business School